Contact Arhaus Customer Service
Arhaus Phone Numbers and Emails
Toll-Free Number:
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(866) 427-4287
Feedback:
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(440) 439-7700Outside of the US
Arhaus Emails:
How to Contact Arhaus Customer Service?
Most Popular Number:
| Total calls: 459 | Issues resolved: 11 | Last call: Nov 19, 2024 |
Arhaus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Arhaus Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Arhaus is 8664274287. 97% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Arhaus may ask you for the following information to identify you as a customer: phone number, first and last name or social security number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Arhaus Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Arhaus is 8664274287. 97% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Arhaus may ask you for the following information to identify you as a customer: phone number, first and last name or social security number.
People call Arhaus mainly because of product/ service, request for information, shipping and delivery.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Arhaus is concierge@arhaus.com. 81% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Arhaus Website:
Arhaus Help Center:
Corporate Office Address:
Arhaus Customer Service Reviews
I gave Arhaus a last chance after three prior disappointing experiences: 1) incorrect products were delivered, 2) two defective dining tables sent, and 3) a broken chair sent/never re-ordered.
I placed an order this past long July 4th weekend. The following day I decided to buy 2 additional end tables.
I discovered my Arhaus credit card was over limit because my 1st purchase had been charged twice! I assumed it'd be an easy fix. WRONG!
I called, and the experience has been torturous. I was passed around, given excuses, ignored, and wasted hours of my time for a simple issue.
To top it off, I learned the 2 additional end tables I wanted were no longer on sale!
I spoke with the Concierge Team. They said the WebSales Team could make a pricing adjustment, especially since this was an Arhaus error. WRONG!
I called WebSales Team. After 20 minutes, a clerk informed me that her supervisor had reviewed the notes in the case I had filed.
She refused to make any pricing adjustments! She said I had missed the sale and was just out of luck.
Her careless decision was utterly disappointing, unprofessional, and lacked any sense of customer care.
Arhaus made a mistake,is in the wrong and has refused acknowledge it, must less DO THE RIGHT THING!
In summary, the company provided me bad customer service, has terrible internal and external communication, has inconsistent/unprofessional management, and has treated me poorly. I can't imagine another major retail operation not stepping up, fixing their mistake, and taking care of a customer when they caused the problem to start with.
I'm done with Arhaus!
I bought two glass pendant lights for a Airbnb property I'm setting up from Arhaus recently for $699 each. One was "cloudy" when it arrived so I asked to exchange it and they said no problem should be out next week.
Then couple weeks later they tell me it's on back order for 18 months! Now I have one pendant light installed over the island Certainly, I understand that's the way it is sometimes. So I ask them if I can get one off their showroom floor instead or as last resort, if none available, use the cloudy one until the backordered one is ready? They said they are not willing to do that but I can cancel/return the other light instead.
I think they could have stepped up here to make something work. Terrible customer service I'm sorry I bought $20k in furniture from them but I won't be doing again Also doesn't seem helpful to have Minoan as the middleman going back and forth to your vendors as it delays things with them as the middleman.
ARHAUS does NOT stand by their product locally in Colorado at the Park Meadows store or nationally after spending $10,000 for an Ashby couch and two chairs. We called because after two years chairs were unable
To be cleaned by a professional and we have no children at home.
Poor customer service and told us locally and nationally not their problem. DO NOT buy their furniture.
How Good is Arhaus's Customer Service?
Summary of Arhaus Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Arhaus?
Shipping and Delivery Question:
- “Shipment”
- “Delivery”
- “Delivery status”
Request for Information Question:
- “Question about a sale mirror”
- “Question in return”
- “Question regarding bar stools”
Product/ Service Question:
- “Broken drawer”
- “Damage”
- “Assist with on line purchase”
Return/ Replace Question:
- “Return”
- “Waiting for a replacement part for our couch sinc January”
- “To see when return goes back on credit card”
Refund Question:
- “Refund on furniture returned”
- “Refund broken”
- “My refund amount is incorrect”
Payments and Charges Question:
- “Need invoices for merchandise that I bought last December”
- “Make payment”
- “Placed an order, was charged and have not received an order number.”
Activation/ Cancellation Question:
- “Canceled transaction”
- “To cancel previous order”
- “To cancel order”
Staff Question:
- “Need to speak to an Arhaus customer service”
- “Customer service”
Cards Question:
- “Credit Card declining”
- “Giftcard received that is saying not valid”
Account Question:
- “Account”
- “Using rewards”
Website/ Application Question:
- “Need light fixture install instructions”
Other Question:
- “Issues with my order”
- “Info on store in nyc info”
- “Follow up”
Compare Arhaus Customer Service To
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