Contact Arhaus Customer Service
Arhaus Phone Numbers and Emails
Toll-Free Number:
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(866) 427-4287
Complaints/ Feedback:
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(440) 439-7700Outside of the US
Arhaus Emails:
Arhaus Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Arhaus Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Arhaus is 8664274287. 97% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Arhaus may ask you for the following information to identify you as a customer: phone number, first and last name or social security number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Arhaus Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Arhaus is 8664274287. 97% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Arhaus may ask you for the following information to identify you as a customer: phone number, first and last name or social security number.
People call Arhaus mainly because of request for information, product/ service, shipping and delivery.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Arhaus is concierge@arhaus.com. 81% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Arhaus Customer Service?
Most Popular Number:
| Total calls: 479 | Issues resolved: 13 | Last call: Jan 21, 2026 |
Contact Information
Arhaus Website:
Arhaus Help Center:
Corporate Office Address:
Arhaus Customer Service Reviews
My designer friend ordered a 62" Acacius Coffee table from Arhaus. for me (she makes a small commission).
It is normally $7200 but I got it on sale (30% off). I viewed 2 different Acacius tables in person at an Arhaus store and my designer saw one at a different Arhaus.
The tables we saw were great. Then Arhaus delivered 2 coffee tables that both had serious flaws on the top. The first had 2 big gouges and a chip off of the edge of the wood log part of the top of the table.
The second table had 2 black scuff marks that could not be wiped off the wood and the top was so rough the delivery guy got a splinter when he gently rubbed his hand across the top of the table! The delivery people they used were wonderful and the reason for 2 stars is the quick resolution of the unacceptable delivered tables by Arhaus Customer Service. Both times the delivery people took pictures and called Arhaus. Immediately Arhaus said the table was not acceptable and they would send another.
They let me keep the first table as a "loaner". I commend them for the quick resolution and not trying to stonewall on the unacceptable tables. I kind of wonder if the great customer service was because a designer had ordered the table. I am expecting the delivery of table #3 in a week.
We will see if it is OK. I am not optimistic. If not, I am done with them and will ask them to remove the loaner and refund my money. There is obviously no quality control what-so-ever on these coffee tables.
To charge that amount and send out junk is unacceptable.
If you buy anything from Arhaus you better go over it with a fine tooth comb and make sure there are not huge flaws! What a disappointment!
How Good is Arhaus's Customer Service?
Summary of Arhaus Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Arhaus?
Shipping and Delivery Question:
- “Recent rug delivery”
- “Couches delivered yesterday and look used”
- “Delivery Date”
Request for Information Question:
- “Request cancellation”
- “Checking in on an order”
- “Appointment”
Product/ Service Question:
- “Purchase”
- “Broken drawer”
- “Damage”
Return/ Replace Question:
- “Return”
- “Waiting for a replacement part for our couch sinc January”
- “To see when return goes back on credit card”
Refund Question:
- “Refund on furniture returned”
- “Refund broken”
- “My refund amount is incorrect”
Payments and Charges Question:
- “Need invoices for merchandise that I bought last December”
- “Make payment”
- “Placed an order, was charged and have not received an order number.”
Activation/ Cancellation Question:
- “Canceled transaction”
- “To cancel previous order”
- “To cancel order”
Staff Question:
- “Need to speak to an Arhaus customer service”
- “Customer service”
Cards Question:
- “Credit Card declining”
- “Giftcard received that is saying not valid”
Account Question:
- “Account”
- “Using rewards”
Website/ Application Question:
- “Need light fixture install instructions”
Other Question:
- “Concierge”
- “Need to schedule a repair in SC”
- “Unhappy customers”
Compare Arhaus Customer Service To
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