Arhaus
Arhaus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arhaus has 2.0 star rating based on 92 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Design, Nice furniture, Customer service.
Cons: Customer service, Extremely poor customer service, Entire experience.Recent recommendations regarding this business are as follows: "Do not order item until everything is confirmed and make sure the items are correct before placing order, and quickly respond to customer", "Other companies that stand behind their product, ARHAUS does NOT", "I would not recommend buying your couch here.", "Avoid buy from this company.", "Buy in a store and get a person's card so you have someone to call".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arhaus has 2.0 star rating based on 92 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Design, Nice furniture, Customer service.
Cons: Customer service, Extremely poor customer service, Entire experience.Recent recommendations regarding this business are as follows: "Do not order item until everything is confirmed and make sure the items are correct before placing order, and quickly respond to customer", "Other companies that stand behind their product, ARHAUS does NOT", "I would not recommend buying your couch here.", "Avoid buy from this company.", "Buy in a store and get a person's card so you have someone to call".
Most users want Arhaus to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Poor service
User's recommendation: Do not order item until everything is confirmed and make sure the items are correct before placing order, and quickly respond to customer
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaThe Acacius collection has falsely claimed components of reclaimed wood veneers from yucca trees being surrounded by aged metal. The so called wood parts - base and center top are purely plastic -
lBecause this table was represented as it was, we purchased it. But since after a candle in a metal bowl melted the top and all color disappeared as well as another spot where only a vase with a felt protector sat also turned white.
The plastic cannot be refinished as it does not absorb any color. It is a ruined top on an extremly expensive table. This happened, because it was represented as reclaimed wood veneers. This does not happen with wood.
Arhaus refuses to acknowledge their falsifying of components. Interesting enough the web descriptions have changed from when we purchased the table, but I still have the print outs.
User's recommendation: Do not shop here, terrible customer service - false claims about furniture components.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boston Heights, OhioMarie Wentzlaff
- Nice products
- Delivery times and issues
Preferred solution: Apology
User's recommendation: Avoid buy from this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould not stand behind their furniture we purchased two years ago with the Crypton Fabric on a couch and two chairs Ashby models. Called the because they wore poorly and could not be cleaned
- Poor customer service and horrible product
Preferred solution: Price reduction
User's recommendation: Other companies that stand behind their product, ARHAUS does NOT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Littleton, ColoradoKaren Rice and Kelly Massey provided exceptional customer service and design recommendations.
User's recommendation: We love Aarhus’s furniture and highly recommend Karen Rice and Kelly Massey.
Concern size of couch and possible delivery problem
Hello- my name is Les Glubo and my wife and I just ordered a beautiful Ashby 96" sofa in Plush Linen from your Palm Beach Gardens Store sales order 116934****. The reason I am reaching out is that we have a condo in Pembroke Pines Florida and after the sale I measured the door opening to our condo and realize that the opening is only 35" in width.
One of the dimensions of the sofa ( the height ) is 35" as well. My concern is the possible difficulty in bringing in the sofa without a possible problem. Additionally, since we are on the 4th floor of our condo building I also worry about the need to get the sofa in out elevator. Looking at the elevator - I assume that is can fit but not absolutely certain.
There is a large outdoor staircase if the elevator is a problem. So, my question is are we okay to move forward with this purchase and is my worry about delivery unnecessary. Has this same issue been dealt with before in your experience. Lastly, what if the delivery people can not get the sofa in the elevator and refuse to bring the sofa up 4 flights of stairs?
Thank you very much for your feedback on this. Les Glubo
Very poor execution after you order. Unresolved claims. Poor accounting. Biltmore management is unresponsive.
We are still awaiting resolution after multiple inquiries over the past several months. Our order occurred on 4/11/23 & 5/31/23 and I write this on 11/21/23.
We placed a very large order for multiple rooms designed by Arhaus.
We are still awaiting a final outcome from Arhaus as to the following items:
Multiple pieces of art and furniture were never delivered or refunded after nearly 7 months.
We always get a run around between the concierge team and the local showroom manager, and no one actually resolves our issues. Ongoing for 6 months.
The product quality took a huge dip somewhere with our summer shipment.
For instance, leather quality and sewing is inferior to prior products and wood finishes don't match.
We have damaged goods that have not been replaced since May.
They delivered outdoor furniture without cushions in May and the cushions were delivered in September after significant effort on our part to get a complete product.
All outdoor fabrics have not withstood a mild California climate.
Feathers are already pushing through from a sofa received less than 6 months ago.
Multiple items have been returned and not refunded.
Multiple delivery fees are charged even though we placed 2 orders and were told that would be the maximum delivery fees.
It is difficult to follow the credit card charges to do a proper audit.style="background-color:
Problem resolution is dependent on the local showroom manager and concierge is just a trouble ticket desk. Sales doesn't enage after they make the sale and the design team doesn't engage to complete the look after the initial delivery.
- Design
- Management
- Quality
- Execution
Preferred solution: Deliver product or service ordered
User's recommendation: Buy one thing at a time from this place. Anything more than that proceed with caution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Walton Hills, OhioResolved: Looks horrible after 7 months
Company fixed the issue and I have been provided with apology. Corporate called after a BBB complaint and replaced the whole bedroom set
- Beautiful at first
- Horrible customer service and low product quality
Preferred solution: Replaced, refinished or refund
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo shipping updates no way to get customer service
- Nice products
- No service no communication
Preferred solution: Deliver product or service ordered
User's recommendation: Buy in a store and get a person's card so you have someone to call
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor quality furniture
Company fixed the issue and I have been provided with full refund.
The exposed non-stained, untreated treated raw pine under the table is visible right away, and the overall quality of the table and benches is comparable to something I have purchased in the past from an online retailer like Wayfair.
When I called the Arhaus concierge line to express my dissatisfaction, I was told to email photos and if they see a manufacturer defect, they will accept the return of table. However, if I simply do not like the table and benches, they will deduct a whopping $750 in fees from the return amount ($300 for delivery and 10% of what I paid). It's outrageous a billion dollar company like Arhaus would charge such exorbitant fees to return a product that is clearly not up to par. I have yet to hear a decision from the concierge group.
To add to my frustration, I also placed a custom order of two leather chairs to match the dining table.
The custom chair order was finalized and deposit was paid 9 days ago along with my in stock order. The custom chairs are due be ready until July. I asked to cancel the custom chair order, I was reminded , if I cancel the custom order I will not be refunded the $1400/50% deposi
I chose the leather for the custom chairs in the showroom, I was told the chairs will be made in North Carolina.
I wrongly assumed the in dining table and benches would be made in North Carolina, but they were made in China and assembled in my driveway.
I spent over $12,000 on furniture and accessories. 3 of the 6 pieces in my order (a bench and two mirrors) are beautiful and the quality I expected.
I makes me sick to think I may lose over $2100 for being too trusting of a big company.
I still strongly advise against trusting the quality of Arhaus furniture , save yourself the headache and the money; go elsewhere for furniture and a better return policy, like Costco.
- Nice mirrors and accessories
- To much risk to order custom items or large pieces of furniture
Preferred solution: Full refund
User's recommendation: Avoid ordering large pieces of furniture or custom items
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Extremely late table, bad customer service
Company fixed the issue and I have been provided with apology. Obtained missing table and coordinated delivery
This is absolutely not the case. When I called to follow up on the lateness of delivery, I spoke with an agent, Andrew Knipfer, who said it would be another 4 weeks most likely before delivery. That is 14 weeks total! Insane.
He also said we would be offered a late discount and he would handle all of the communication moving forward. Not only did he not follow up regarding the promised discount, he sent a receipt (which I already had) and then ghosted me.
When I tried to call customer service I am on indefinite hold. This is totally unacceptable and I wouldn't recommend Arhaus to ANYONE!
- Some lovely furniture
- You will never receive the furniture
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn policy
I Do not recommend Arhaus. I bought four counter stools that didn't fit correctly.
I immediately called them and was charged a restocking fee and another delivery fee to return them. I ended paying them $700 to return the stools in less than 24 hours! I wanted to buy different stools but was told that there would be another$299 dollar charge to purchase and deliver them. Are they nuts?
They wouldn't budge and lost my business. I am using RH now who are a pleasure to deal with and run a great business. They are going out of their way to earn my business.
No restocking fees and a onetime delivery fee. Do not shop at Arhaus very poor customer service!
- Pretty furniture
- Poor customer service
Preferred solution: Full refund
User's recommendation: Do not shop there . There flexibility does not exist.
Cheap quality
User's recommendation: I would not recommend buying your couch here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Englewood, ColoradoHorrible experience
- Bad service unknowledgeable staff and customer service
Preferred solution: Price reduction
User's recommendation: Don’t shop here
Missing screws to assemble table
Defective waterproofing on outdoor furniture
Nov 2020 I bought the white Remington Outdoor Sofa for a home in Delaware. It was delivered in the spring of 2021 and was placed on a covered porched along a golf course with several hours of early morning sun.
By end of summer mildew started to form. The damage became so extensive that they recommended I contact Sunbrella for guidance but offered no other assistance other than that. I had to remove the couch from my porch to clean it so not to damage rugs with the recommended bleach and dish soap cleaning combination, scrub the entire couch, let it dry, then buy $100 worth of 309 fabric protector that I had to spray on I have covers for all the furniture that I bought from them also. The furniture gets covered every November until warm weather in Spring.
This summer the mildew was worse and some of the covers are defective and leak. Arhaus Concierge and sales team have been disappointingly unresponsive.
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I dont ow how anyone can recommend purchasing anything from them. They are a complete fraud